Here you’ll find the info for shipping, returns and refunds. If you have any questions, please be sure to check our help centre and read our FAQs.

Shipping

UK Shipping (Tracked with Royal Mail)

We charge a flat rate of £4.50 per order.

International Shipping 

EU Countries: £7.95 per order.
All EU shipping is tracked with Royal Mail International.

Non-EU Countries: £9.99 per order.
Orders to non-EU countries are sent tracked if listed in world zones 1, 2 or 3 on the Royal Mail shipping list.

USA: £9.99 for first item (£1.29 per additional items)
All USA shipping is tracked with Royal Mail International. Shipping to USA also includes prepaid US customs & duties fees (10% of item value). No extra charges on delivery.

*Any countries or regions not listed above are charged at a flat rate of £10.99 and are not tracked.

🇪🇺 EU Orders Overview
For deliveries to EU countries with a total item value under €150 / approx. £125, a customs duty fee may apply. This is charged at €3 per customs item/line and may be collected before or at delivery, along with any local VAT or handling fees.

As a simple example:

1 T-shirt = 1 customs line = €3 customs duty (no further duty on multiple qty)
2 different T-shirts = 2 customs lines = €6 customs duty
1 T-shirt + 1 hoodie = 2 customs lines = €6 customs duty

🇪🇺 EU Orders Under €150 / £125 — excluding Germany and Denmark
For most EU countries, orders under €150 can still be shipped as normal, but customs duty, local VAT or handling fees may be payable before or at delivery. These charges are set locally and are the responsibility of the recipient.

We do not collect these charges at checkout.

🇩🇪 🇩🇰 Germany and Denmark Orders Under €150 / £125
Germany and Denmark use a different customs payment process. For these destinations, applicable import VAT, customs duty and handling/admin fees are collected at checkout where required.

These charges are included in your order total, so there should be no extra customs charge when your order arrives.

EU orders exceeding total value of €150 will be subject to local customs fees.
⚠️ EU Orders Over €150 (£125)

Orders shipping to the EU with a total value over €150 may be subject to local customs charges and taxes upon delivery. These charges vary by country and are the responsibility of the recipient.

🇺🇸 USA Orders

All USA orders include prepaid US customs & duties (10% of item value + handling). There should be no extra charges on delivery.

🌍 Non-EU International Orders

For orders shipped outside the EU, any applicable import duties, clearance or brokerage fees, and other additional charges must be paid upon delivery. Wildcat Canyon cannot predict these charges, as they vary by country and may change over time. Customs taxes are the full responsibility of the customer. For further details, please consult your local customs office. The only exception is USA where we collect the customs & duties fee at checkout.

Returns

Wrong Size

Items returned due to wrong size must be returned within 14 days of receiving the item. We strongly encourage checking out our size guides on each product page before making your purchase.

We don’t currently offer an exchange service however you can still return your item then purchase a different size as a new order.

Damaged or Faulty Goods

We take pride in the quality of our clothing and ensure that every item is quality checked several times before they are dispatched however should you receive a damaged or faulty item, it must be returned to us within 30 days to be inspected.

Gift Cards & Sale Items

Unfortunately we can’t accept returns for sale items or gift cards.

Arranging your return

If you would like to organise a return or exchange please complete our returns form with your order number. We will then provide you with the returns address and details.

Items sent back to us without first completing our returns form will not be accepted.

Please do not return your items to our registered company address, deliveries to this address will not be accepted and returned to sender.

Request a Return

Postage

Unfortunately we can’t offer free returns as being an independent brand we simply don’t have the available margin to offer this. As we grow, we’ll certainly look to offer free returns in the future.

Please ensure you keep proof of postage, you will need to email a copy of this to us so we can action your refund.

All items sent back must be unworn and with labels or tags attached (if applicable).

Refunds

Refunds will be actioned once we’ve received and checked your returned item or proof of postage, and let you know if the refund was approved. If approved, you’ll be automatically refunded to your original payment method (including gift card payments).

We will refund for the returned item only, excluding original shipping costs.

It can take up to 5 working days for your bank or credit card company to process and post the refund.