Wrong Size

Items returned due to wrong size must be returned within 14 days of receiving the item. We strongly encourage checking out our size guides on each product page before making your purchase.

We don’t currently offer an exchange service however you can still return your item then purchase a different size as a new order.

Damaged or Faulty Goods

We take pride in the quality of our clothing and ensure that every item is quality checked several times before they are dispatched however should you receive a damaged or faulty item, it must be returned to us within 30 days to be inspected.

Gift Cards & Sale Items

Unfortunately we can’t accept returns for Sale items or gift cards.

Arranging your return

If you would like to organise a return or exchange please complete our returns form with your order number. We will then provide you with the returns address and details.

Items sent back to us without first completing our returns form will not be accepted.

Please do not return your items to our registered company address, deliveries to this address will not be accepted and returned to sender.

Postage

Unfortunately we can’t offer free returns as being an independent brand we simply don’t have the available margin to offer this. As we grow, we’ll certainly look to offer free returns in the future.

Please ensure you keep proof of postage, you will need to email a copy of this to us so we can action your refund.

All items sent back must be unworn and in original packaging with labels or tags attached (if applicable).

We currently don’t offer exchanges. Please follow the returns procedure above and then place a new order for the correct item.

We take pride in selling high-quality, sustainable and exciting items of clothing that we know you will love to wear. On the very rare occasion that you receive an item that is faulty or not what you ordered, we want to do our best to make the situation right. Please contact us straight away. We will require you to attach a couple of photos of the damaged or incorrect item and we’ll arrange the return and replacement for you.

Unfortunately we can’t accept returns for sale items or gift cards.

Refunds will be actioned once we’ve received and checked your returned item or proof of postage, and let you know if the refund was approved. If approved, you’ll be automatically refunded to your original payment method.

We will refund for the returned item only, excluding original shipping costs.

It can take up to 5 working days for your bank or credit card company to process and post the refund.

• To avoid shrinkage and to protect the printed design, we recommend that all garments are washed no hotter than 30 degrees.
• Avoid tumble drying. This will increase the longevity of the clothing and reduce the chances of shrinkage or labels peeling off.  We recommend air drying.
• Always wash garments with similar colours to avoid colour transfer.
• Do not iron directly over the design as it will melt the print onto your iron.

To be an environmentally friendly business, most of our products are printed to order, so you may find that with some new garments there can be a faint smell of the print inks which does go away after the first wash. The inks used are non-toxic, water-based and vegan friendly.

It is really important that you take a moment to measure up before you purchase.

You will find the size chart for each product on the product pages, above the colour options.

Fitting styles

Regular Fit – All of our kids/adults t-shirts, hoodies and sweatshirts are a regular fit. These items are a standard size and have a little bit more room in them than a fitted item. They are true to size but always check the size chart and measure up before ordering.

Women’s T-shirts are slightly shorter in body and sleeve length compared to a generic unisex T-shirt. Please check the sizes carefully. If you prefer a looser fit, you may want to go up a size.

Relaxed Fit – We occasionally stock ‘relaxed fit’ items. Please check the size chart as these garments are much bigger than our fitted and regular range. We notice that they are approximately 1 size over. eg: if you are an XL in regular or fitted you may want a L in ‘relaxed’ for a similar fit.

Bobble Hats – All hats are sold as one-size. They have a headband circumference of 52 with stretch to 59cm. Kids bobble hats are age 3-8 with a headband circumference of 51cm with stretch to 55cm. We have given a size range as the ribbed knit ensures a comfortable fit for most people.

How to measure up…

Find a top that fits you well, lay it flat and use it to take your 3 measurements: 

A – Half Chest – This is measured from just below armpit to armpit. On most garments you’ll find a seam there to measure from.

B – Body Length – This measurement is from the very top of a garment by your neck right down to the bottom hem. The length can vary from item to item depending on the style so compare the measurement to something that fits you well.

C – Sleeve Length – This is measured from the edge of your shoulder down to your wrist. This measurement will also show where the shoulder hem will be on the garment.

The video below demonstrates where to measure:

Every product page has a size chart button half way down the product page. The chart is specific to each product.

We want to make sure you get your order right first time so please measure up before placing your order and do get in touch if you have any questions regarding sizing. More information can be found on our Sizing page

Our most popular items, hoodies and sweatshirt are a unisex garment however we do have other items such as t-shirts vests specifically tailored to men and women.

Where hoodies and sweatshirts are labelled men’s/women’s, this is based on the design or colour options. They are a unisex garment.

We advise all customers to refer to the size guide on each product page to get the exact measurements.

We accept all major credit and debit cards such as Visa, Mastercard, Amex and diners. All accepted card types can be seen on the stripe payment gateway site.

You can also pay using a valid Gift Card (Wild Card) balance.

We also now accept payment via Apple pay, Klarna and Clearpay.

We now accept payment via Klarna at our checkout. You are able to pay in 30 days or split your payment into 3 interest free instalments. Please refer to Klarna Customer Support for all enquiries and FAQs regarding their service.

We now accept payment via Clearpay at our checkout. You are able to pay in up to 4 interest free instalments. Please refer to Clearpay Customer Support for all enquiries and FAQs regarding their service.

Once an order has been placed we send that off to our print and production warehouse. If you realise you have made a mistake then please contact us immediately. If the order has not yet gone into production then we can amend it however if the order has already gone into production or been dispatched then we unfortunately we can’t make changes.

Please ensure you have checked your order in the checkout before making payment. 

Yes, we will send you an email confirmation of your order. This will usually arrive straight away. If your order confirmation has not been received, check your junk mailbox. If you are sure an email has not been recived then contact us and we’ll re-send a copy to you.

Once an order has been dispatched we can’t make changes to the shipping address.

Please check your shipping address (including postcode) is correct before placing your order, as we are unable to refund or replace orders that have have been shipped to an incorrect address.

We are very careful in how we produce and pack our clothing so it is very unlikely you will receive an incorrect item however mistakes can happen. If you have received an incorrect item then please contact us and we’ll arrange a return and replacement. You will need to include your order number and a photo of the item.

We have chosen to use Amazon Courier Service for UK or Royal Mail Tracked for International orders. In the very rare situation that your order has not turned up then please contact us

Please only raise a missing order enquiry if you have given sufficient time for delivery or your order tracking shows the item has been delivered but you have not received it. We’ll contact the courier and follow it up.

Both sustainability and quality are very important to us. Our cotton garments are produced to a Global Organic Textile Standard (GOTS) – worldwide leading textile processing standard for organic fibres, including ecological and social criteria, backed up by independent certification of the entire textile supply chain.

Most of our products made from sustainable 100% organic cotton and where other materials are used, we aim to ensure they are made from recycled or part recycled materials where possible.

To stay environmentally friendly and offer organic clothing at an affordable price, we make each item to order. Rather than holding large amounts of stock, every piece is hand-printed or produced especially for you, helping to reduce waste and unnecessary returns.

This approach also gives us the freedom to introduce new designs whenever we like and a huge selection of base colours and sizes. It may take a couple of days longer than larger retailers, but we think it’s well worth the wait.

We have partnered with Ecologi to have a tree planted with every single order placed on the Wildcat Canyon website. We feel that our ethos is all about exploring and enjoying the great outdoors, so it’s important to us that we give something back to Mother Nature.

Read more about our Tree Planting here.

Accreditations of our products and suppliers:

Our company registration address:

Wildcat Canyon Ltd
Unit  65
792 Wilmslow Road
Didsbury
Manchester
M20 6UG

Please note: our company registration address can not be used for product returns, any returns sent to this address are returned to sender. To return an item please visit our returns page and follow our returns procedure. 

Our Registered company no: 14349182

All enquiries please contact us or email: hello at wildcat-canyon.com

Our most popular items, hoodies and sweatshirt are a unisex garment however we do have other items such as t-shirts vests specifically tailored to mens and women’s.

We advise all customers to refer to the size guide on each product page to get the exact measurements.

For all of our products, we’ve selected the best colour options that compliment a design. Whilst we may use the same garment type for two different designs, we tend to select a colour range which works well with the colours in the design. We are always adding new colours and designs all the time.

The Wildcat Canyon Gift Card known as a ‘Wild Card’ is a virtual card, this means you will not receive a physical card in the post. You will instead receive an email with a code linked to your credit balance, it can be used on our checkout to either pay for something in full or towards a balance.

Gift cards can’t be returned and will expire if they are not used within 12 months of purchase date.